Privacy Policy

1. Data we collect

When you make a booking, we collect: your name, email address, phone number, and your journey details (airport, terminal, destination, date, time, number of passengers, flight number and hotel if provided).

Payments are securely processed by Stripe. We never store your card details; they are handled directly by Stripe.

2. Purpose of processing

Your data is used solely to fulfil and manage your transfer booking: confirmation, flight tracking, connecting you with your driver, invoicing and customer support.

The legal basis for processing is the performance of the transport contract you enter into with us.

3. Cookies and analytics

We use Google Tag Manager, Google Analytics 4 and Google Ads to measure traffic and the effectiveness of our campaigns. These cookies are only set after your consent, which you can change at any time via the “Cookie settings” button in the footer.

We also use PostHog, hosted in the European Union, to measure journeys and record browsing sessions. Input fields are masked: your name, email, phone, address and flight number are never visible in those recordings. Payment confirmation pages and internal tools are not recorded. PostHog only loads after your consent, and stops immediately if you withdraw it via the “Cookie settings” button in the footer.

4. Data retention

Booking data is kept for as long as needed to provide the service and then for the legal accounting and tax retention period (up to 10 years for accounting records). Analytics data is retained according to Google Analytics settings.

5. Data sharing

Your data is never sold. It may be shared only with the providers required to deliver the service: Stripe (payment), the driver assigned to your journey, and our hosting and email tools.

6. The chat assistant

The small chat window at the bottom right of the site is an automated assistant. It is only there to answer your questions about our transfers: it does not take bookings and does not register any order.

So that it can reply, the message you write is sent to our technical provider Hangzhou DeepSeek Artificial Intelligence Co., Ltd., which processes and stores the data in China, outside the European Union. Please do not type sensitive information into it. For any request containing personal data, please use the contact form, WhatsApp or book@mickeycabs.com instead.

We keep conversations for 30 days, long enough to check the quality of the answers given, then we delete them. Any e-mail addresses, phone numbers and flight numbers they contain are masked before being stored.

The legal basis is our legitimate interest in giving you accurate information. You can ask for a conversation to be deleted by writing to book@mickeycabs.com.

7. Your rights

Under the GDPR, you have the right to access, rectify, erase, restrict, object to and port your data.

To exercise these rights, contact us at book@mickeycabs.com. You may also lodge a complaint with the French data protection authority (CNIL).

8. Data controller

MY SERVICE TRANSPORT SAS — 2 Cours du Tage, 77700 Serris, France — SIRET 847 790 383 00016

Contact: book@mickeycabs.com